Privacy Policy


Please read this policy carefully as it sets out how and any of its group companies (which we refer to collectively as the "SRS" or "us") may use your personal information.

In addition to our Privacy Policy, has a separate direct marketing policy relating to our direct marketing (i.e. marketing aimed at individuals) practices. For further information on our direct marketing practices, including details of how to unsubscribe.

In keeping up-to-date with not only new laws and regulations but also our business objectives, we may change this Privacy Policy from time-to-time. To ensure that you are always aware of our most current Privacy Policy, please take the time to check this webpage regularly.

What information do we collect?
What do we do with the information we collect?
Who do we share this information with?
How to get copies of or amend the information we have collected
How to Contact Us

What information do we collect?

Please be aware that our list of's Websites may change but all will be governed by this Privacy Policy.

If you are one of our anonymous visitors, please bear in mind that we may still:

record the areas of the website which you visit; and
collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc),

we do this by using Cookies, but we can't tell who you are.

Once you register or place an order on any or all of the's Websites, we will know who you are, the activities you perform on the's Websites and information about your computer may be linked on our systems to you.

Whenever we collect your personal data, for example when you register or order with us, you will see the padlock symbol .. The types of information we may request are:

contact information - your name, address and other contact information including email address and telephone/mobile number; and
we may, from time to time, request further general information about you - your personal or professional interests, experiences with our products and services or other products and services and your contact preferences.

Some information is required information and you'll see that indicated by a star (*), but other information is optional and if you don't want to give it to us, don't worry. But it will help us to improve our products and service if you do, so we'd be very grateful if you did.

We may retain copies of any correspondence you send us and we will certainly keep details of your registration history with us. We will also be provided with a copy of your address details, which you provide to the's Family (as defined below) when placing an order.

What do we do with the information we collect?

We use this information for all sorts of reasons.

The main reason we use this information is to provide you with a great product, outrageously good service, value for money and to tell you about our products and services (whether available via the's Websites or offline). We also use the information for:

internal record keeping;
product development;
answering your queries; and/or
contacting you for market research and marketing. will not, other than to confirm your order, contact you by e-mail, text or phone unless you have opted for us to do so.

Who do we share this information with?

We may share your personal information with certain companies performing services on our behalf (such as underwritering agents) who will only use the information to provide a service that the's Group has asked them to provide. We may also share your personal information with a purchaser or a potential purchaser of our business.

Those selected companies will perform a function for, such as agencies and suppliers whom we have instructed to assist us to more effectively fulfil orders, manage and conduct promotion and offers, provide technical assistance and support and perform other functions to support our marketing activities.

All selected companies may have access to personal information if needed to perform such functions but will only be permitted by us to use personal information for the purpose of performing that function and not for any other purpose.

In all cases, any use of your personal information which has been instigated by us will comply with this Privacy Policy and with data protection legislation. In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to our data protection compliance officer by email to us or in writing to the Data Protection Office,, 53 High Street, Kirkcaldy, Fife, KY1 1LL.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us and we will correct or update any information as soon as possible.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online.


We may link to other websites which are not within our control. Once you have left any of the's Websites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.


We use cookies on the's Websites.

Cookies are files that store information on your hard drive or browser which means that the's Group can recognise that you have visited the's Websites before. They make it easier for you to maintain your preferences on the's Websites, and by seeing how you use them, we can tailor them around your preferences and measure usability of the's Websites.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting Cookies will NOT be used by us or any of our partners for marketing purposes.

A full list of all cookies used by ourselves can been seen here.


Phishing is the name given to attempts to steal personal details and financial account details from a website user. Phishers use fake or spoof emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.

If you do receive such an email or are asked for your password by anyone claiming to work for, please forward the email or report the incident by email to us or in writing to, 53 High Street, Kirkcaldy, Fife, KY1 1LL.

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